Privacy Policy

This Privacy Policy explains how Coastalret, operated by Jiaxing Kunka Trading Co., Ltd., collects, uses, shares, and protects personal information when you visit our website, place an order, or contact us.

Information We Collect

We may collect:

• Name, billing address, and shipping address
• Email address
• Order and transaction details
• Payment-related information processed by authorized payment providers
• Device information, IP address, browser type, and website activity
• Communications sent to customer support
• Cookie and analytics information

We do not directly store complete payment-card details when payment is processed by a third-party payment provider.

How We Use Information

We may use personal information to:

• Process and deliver orders
• Confirm payments and prevent fraud
• Provide customer support
• Handle returns and refunds
• Improve our products, website, and customer experience
• Send service notifications
• Send marketing communications when permitted
• Comply with legal, tax, accounting, and regulatory obligations

Sharing of Information

We may share information with service providers that help us operate our business, including:

• Shopify and website-hosting providers
• Payment processors
• Shipping and logistics providers
• Fraud-prevention services
• Analytics and advertising providers
• Customer-service and email providers
• Professional advisers or government authorities where legally required

We do not sell personal information for money.

Cookies

We use cookies and similar technologies to operate the website, remember preferences, measure performance, prevent fraud, and provide relevant advertising.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy and meet legal, accounting, fraud-prevention, and dispute-resolution requirements.

Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain processing.

To submit a privacy request, email service@coastalret.com. We may need to verify your identity before completing the request.

Data Security

We use reasonable administrative, technical, and organizational safeguards. However, no online system can be guaranteed to be completely secure.

International Data Transfers

Because we operate internationally, personal information may be processed in countries other than your country of residence. We take reasonable measures to protect information in accordance with applicable requirements.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy to reflect operational, legal, or regulatory changes. The revised date will be shown at the top of this page.

Contact

Jiaxing Kunka Trading Co., Ltd.
Workstation No. 77, Youhui Maker Space, 3rd Floor, Buildings 1–2, Yigao Digital Building, Chengnan Subdistrict, Jiaxing Economic and Technological Development Zone, Jiaxing, Zhejiang, China

Email: service@coastalret.com