Contact Us
We’re here to help.
If you have questions about an order, shipping, returns, refunds, candle care, or any of our products, please contact our customer support team by email.
Customer Support Email
Customer Support Hours
Monday–Friday
9:00 AM–6:00 PM (China Standard Time, UTC+8)
We normally respond within 1–2 business days. Messages received on weekends or public holidays will be answered on the next business day.
If you are contacting us about an existing order, please include:
- Your full name
- Order number
- Email address used when placing the order
- A brief description of your request
- Clear photos or videos if the item arrived damaged or incorrect
Business Information
Legal Business Name: Jiaxing Kunka Trading Co., Ltd.
Business Address:
Workstation No. 77, Youhui Maker Space, 3rd Floor, Buildings 1–2, Yigao Digital Building, Chengnan Subdistrict, Jiaxing Economic and Technological Development Zone, Jiaxing, Zhejiang, China
We value every customer and will do our best to provide clear and timely assistance.